Warranty

WARRANTY TERMS AND CONDITIONS

Applies to OSCAL Products only, for other Brands, enquiry for the full Warranty Terms and Conditions

Definitions

  • “We”, “Us”, or “Our” means Owl Comms and/or Owl Optics Limited.

  • “You” or “Your” means the purchaser of the phone, tablet, or device.

  • “OSCAL” means the manufacturer of the device.

Warranty Coverage

We provide a return-to-base (Whangarei) manufacturer’s warranty on every phone, tablet, or device sold by us.

  • Warranties are issued to the original purchaser only and are not transferable.

  • The warranty period for each device varies and is stated on our website and on your invoice.

  • If no warranty period is specified, the warranty period is 12 months from the date of purchase.

  • Accessories, including stylus pens (whether sold separately or supplied with phones or tablets), carry a 12-month warranty only.

Repairs and Inspections

All inspections and repairs must be carried out through our authorised repair centre.

Any inspection or repair performed by a third party during the warranty period will void the warranty, and no further warranty claims will be accepted.

What the Warranty Covers

The warranty covers manufacturing faults, defects, or failures that occur within the applicable warranty period from the date of purchase.

At our sole discretion, we will repair, replace, or refund the purchase price for an approved warranty claim.

The warranty does not cover damage or faults caused by:

  • Misuse

  • Accidents

  • Negligence

  • Fair wear and tear

Replacement Devices

If we determine that a replacement is required and the original model is no longer available, we may, at our sole discretion, supply a device of similar or better specifications.

Any replacement phone or tablet will retain the original warranty expiry date, calculated from the date shown on your original invoice.

Android Operating System

Phones and tablets sold by us are designed to operate only with the Android operating system version installed at the time of sale.

  • Devices may not be eligible for future Android version upgrades.

  • Any modification, flashing, or upgrading of the operating system will void the warranty.

Software Issues

Software-related issues are not covered under warranty.

In many cases, software issues can be resolved by restoring the device to factory default settings and removing installed apps or data.

Data and Personal Information

We are not responsible for any loss, corruption, or compromise of personal information or data stored on your device, regardless of cause.

We accept no liability for any loss or damage arising from warranty claims. You are solely responsible for:

  • Backing up your data

  • Maintaining appropriate security measures

Software Updates

To improve performance, safety, reliability, and compatibility, OSCAL may provide software updates, including but not limited to:

  • System software updates

  • App updates

  • Security patches

  • Performance enhancements

Unless accompanied by a separate End User License Agreement (EULA), all software updates are governed by this agreement. If a separate EULA is provided, it will prevail.

Failure to install updates may expose the software to security risks or cause instability or reduced functionality. Some features may be limited depending on the software version, and installing the latest updates may improve your user experience.

Your OSCAL device may automatically search for, download, and install updates—particularly security-related updates—to address cyber security risks. Due to their importance, some updates may be installed automatically.

We strongly recommend leaving default update settings enabled to avoid software issues caused by delayed updates. Automatic system updates can be disabled by enabling Developer Mode and adjusting settings within Developer Options.

Some applications may also update automatically. Automatic app updates can be disabled through individual app settings.