Warranty

WARRANTY TERMS AND CONDITIONS

Us or We means Owl Comms and or Owl Optics Limited

You or Your means you the purchaser of the phone.

OSCAL means the manufacturer of the device

  • We provide a return to base manufacturer's warranty on every phone, tablet or device that we sell
  • Warranties are issued to the original purchaser only and are not transferable.
  • Length of time for each device varies and is listed on the website and your invoice
  • For any item that is not listing a Warranty length of time, it is 12 months from the date of purchase.
  • Accessories such as Styles Pens, including those included with Tablets or Phones are 12 months only

All inspections and repairs must be undertaken through our repair center. Any inspections and or repairs undertaken by any other person or business during the warranty period for the phone or tablet, will void the warranty and no further warranty claims will be accepted.

The warranty covers:

Any manufacturing fault, manufacturing defect or manufacturing failure of the phone or tablet that occurs within the warranty period from the date of purchase.

We will repair, replace or refund the purchase price at our sole discretion in the event of an approved warranty claim. Damage or faults occurring due to misuse, accident or fair wear and tear are not covered by the warranty.

Replacement:

If we decide to replace your phone or tablet but the model is no longer available, we will at our sole discretion, provide you with another make and model of similar or better specifications than the phone or tablet you originally purchased from us. All replacement phones and tablets have a warranty expiration date as per your original phone or tablet purchase, that being the time from the original invoice date when you first purchased your phone or tablet from us.

Android Operating Systems:

The Android phones and tablets for sale on this site, are only designed to work with the current Android OS installed on them, and they may not upgrade to a newer version. Any alterations such as upgrades or flashing a newer version will void the warranty.

Software Issues

Any software issues are not considered a Warranty issue, you may need to reset the device to default and clear any apps or data.

Data and Personal Information

We are not responsible in anyway for your personal information or any data on your device should it be lost or corrupted regardless of the cause.

We do not accept any liability for any losses, or damages from you for any warranties arising. It is your responsibility to ensure that your data is backed up and you have proper security measures in place

Updates

To provide you with a better user experience, OSCAL may provide you with software update services, including but not limited to system software updates and app updates. The Software's update service is designed to improve the performance, safety, and reliability of products and devices, and to meet the functional customization needs of mobile carriers. The Software's updates can be installed in different ways. Software updates include error repair updates, system software updates, app updates, and updates to any previously installed software (including all-new versions) and performance enhancements.

Any software replacement or supplemental update provided by OSCAL is governed by this Agreement, unless such update is accompanied by a separate End User License Agreement, which shall prevail. If you decide not to download and install an update provided by OSCAL, you acknowledge that this may expose the Software to serious security risk or cause the Software to be unusable or unstable. Some of the features of the Software may be limited depending on the version. Updating to the latest version may improve your user experience.

Your OSCAL device will automatically search for and download new update packages to provide you with timely update services. These updates are designed to resolve cyber security loopholes and prevent new threats, and it is important to accept and install security related system updates in a timely manner. Due to the importance of these updates, your device may automatically install some pre-downloaded updates, and will immediately provide update notifications to help you understand the related information. We strongly recommend that you do not change your device's default settings to avoid software issues resulting from delayed updates. To disable this features, go to About phone (or About tablet) in Settings, touch Build number several times and follow the prompts to activate Developer mode, then go to Developer options in Settings and disable Automatic system updates.

Some apps may have automatic update features, and may download and install updates to your device automatically. You can disable automatic updates in app settings.